LITTLE TREVOTHAN BOOKING TERMS & CONDITIONS

WHO MAY STAY WITH US

1.     The person who completes the booking is responsible for the booking and must be 18 years of age or older.

2.     Only the people named on the booking may stay with us.

3.     Your booking is personal to you, and you cannot assign or transfer it to any other person.

4.     We do not accept bookings for stag or hen parties.

5.     The total number in your party must not exceed the maximum capacity of the holiday caravan or pitch advertised.

HOW TO BOOK

6.     Bookings can be made through our website, by telephone or by email.

7.     Provisional reservations will be held for a maximum of 5 days to allow you time to make your deposit payment.

8.    A contract with us will begin when we issue you with your confirmation summary.  The confirmation summary will set out the details of the accommodation or pitch booked, the dates booked, the total amount payable for your booking and the dates on which payments are due.  Please be aware that bed linen, dogs, awnings, gazebos, extra car, pup tents may attract additional charges.  These are clearly set out on the tariff on our website and when booking online.

9.     It is your responsibility to check our confirmation carefully to ensure it reflects your wishes.  Please let us know of any difference within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

10.   Our pitch sizes for camping are 11m wide by 8m front to back.  Please ensure your tent, ropes, car and any extras fit into the space without encroaching on the next pitch.  If your set-up is very large you will need to book 2 pitches.

11.   Please let us know of any special requests at the time of booking, and we will do our best to accommodate you.  We cannot always guarantee this.

THE PRICE YOU PAY

12.   For bookings made more than 6 weeks in advance of your arrival date, you must pay a deposit when making your booking of 30%. The remaining balance will be payable by the date set out in your booking summary, which will be 6 weeks before your holiday starts. You will receive a reminder by email.

13.   For bookings made less than 6 weeks in advance of the arrival date, you must pay the total amount of the booking at the time of the booking.

14.   If you do not pay the invoice price of your booking by the date it falls due, we will email you and text you with a reminder. If you fail to make payment of the invoice price in full within 14 days of the due date, we will assume that you wish to cancel your booking. If this happens, your booking will immediately be cancelled, and cancellation charges set out under Cancellations will apply.

15.   All prices are inclusive of VAT at the current rate.

16.   Once you have made your booking, the price of your holiday will not be subject to change, unless you make any additions.

ALTERATIONS TO YOUR BOOKING

17.   Any alterations to your booking must be notified as soon as possible. We will endeavour to accommodate your requirements but cannot guarantee this will be possible. 

18.   If there is an increase in the cost of your holiday following an amendment, we will ask for payment at the time of making the alteration.

ARRIVALS AND DEPARTURES

19.   You must tell us by 6pm if you are likely to arrive later than 7pm. Campers may not arrive after 9pm.

20.   If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will not be entitled to a refund.

21.   Departure times for guests in our holiday caravans is by 10am, and for campers and tourers 10.30am.

CANCELLATIONS

22.   You may cancel your holiday at any time. Cancellation will be effective from the date it is received by us.

23.  We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.

24.   The closer your cancellation notice is to the start of your booking, the less likely it is that we will be able to re-sell your accommodation/pitch. Our cancellation charges therefore increase as the booking date of your holiday approaches, in accordance with the table below.

* Less the cancellation fee of £30 (see 28).

25.   Should you need to cancel your holiday with us and have paid in part or full payment for your holiday by credit note and comply with our cancellation policy, we will re-issue you with a credit note for the original amount and the original expiry date will be applicable.

26.   You are not entitled to any refund if you or any of your guests leave before the end of your holiday unless we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.

27.   We may also cancel your holiday if you breach any of these Terms and Conditions.  Clauses 47-49 refer.

28.   There is a cancellation fee of £30 plus bank charges per booking to cover our costs. If you have made your booking through a third party, there will be a commission fee charged to us that cannot be refunded.

CHANGES CAUSED BY EXCEPTIONAL CIRCUMSTANCES

29.  We may make reasonable changes to our services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

30.  If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

31.    If the law prevents us from performing our obligations under these Terms and Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so.

32.  If you decide to cancel where clause 30 or 31 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee and we will only deduct any costs we have already incurred which we cannot recover elsewhere, e.g. bank fee. We will not be liable to make any other payment to you.

OUR PROMISES TO YOU

33.    We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.

34.   We will provide, maintain, and keep in good state of repair the services, except where these have been interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

35.    We will insure the park against usual third-party risks to a maximum of £5,000,000 per claim.

YOUR PROMISES TO US

You agree that you will:

36.    Keep to these Terms and Conditions and the Park Rules.

37.    Stay with us only for holiday and recreational purposes.

38.    Pay promptly for your holiday and other charges due to us.

39.    Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgement that we may obtain against you. 

40.    Not cause any damage during your holiday.

41.   Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the park in reception. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.

42.    Not make any alteration to any pitch or accommodation.

43.   Permit us to move you to another location on the park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

BEHAVIOUR STANDARDS

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the park at the time.

You agree to, and you must make sure that you, your party, and any visitors including children keep to the following standards of behaviour.

44.   To act in a courteous and considerate manner towards us, our staff and anyone visiting, using, or working on the park including other customers.

45.    To supervise children so that they are not a nuisance or danger to themselves or other people using the park.

46.    Not to:

46.1      Commit any criminal offence (whether or not on the park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these).

46.2      Use the park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to clause 10c.1) at the park or in its vicinity.

46.3        Commit any acts of vandalism or nuisance on the park.

46.4        Use fireworks, Chinese lanterns or any similar open flame heat source on the park.

46.5        Keep or carry any firearm or any other weapon on the park.

46.7        Create undue noise or disturbance or commit antisocial behaviour on the park.

46.8        Execute any trade or business on the park.

46.9       Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the park.

46.10     You agree that if you or any of your family members, visitors, or guests whom you have invited to the park break the behaviour standards listed above then we may terminate your booking.

CANCELLING THE BOOKING BECAUSE YOU ARE IN BREACH OF THESE TERMS AND CONDITIONS

47.    We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the park immediately.

48.   If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 44 to 46 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with the warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor, but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short, and we may then require you to leave the park immediately.

49.    If we cancel your booking under clauses 44 to 46 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

CHANGING THE PARK RULES

50.    It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address in the booking.

51.    Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking Terms and Conditions.

KEYS

52.    We hold a key to all the accommodation we own on the park.

53.    If you are staying in our accommodation, we may use the key for any purposes authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.

54.    We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.

55.    We will take reasonable care when accessing any accommodation.

COMMUNICATION

57.    If a guest has a complaint concerning any aspect of the services provided by us, we ask you to contact us immediately, or as soon as is reasonably practicable, and in any event before the end of your stay. We will then do all we can to resolve the matter to your satisfaction.

58.     It is specifically agreed between the parties that failure by the guest to notify the proprietor of any complaint in accordance with the timescale set out in clause 11a will entitle the proprietor to refuse to entertain the complaint, irrespective of the merits of the complaint.

59.    As a consumer you have legal rights in relation to this agreement. Advice about those rights is available from Citizen’s Advice Bureau or Trading Standards. Nothing in these terms and conditions will affect these rights.

HOW TO CONTACT US

If you are making a complaint whilst you are staying at Little Trevothan, please CALL MARK on 07506 623437 rather than emailing.  This will ensure you reach someone quicker.

If you need to contact us about anything else in these Terms and Conditions, please call, email or write to us using the details below:

Little Trevothan Camping and Caravan Park

Coverack

Helston

TR12 6SD

Tel: 01326 280260

Email: holidays@littletrevothan.co.uk

INTERPRETATION

60.    “Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the park. The Park Rules which currently apply to your booking have been sent separately and can be found on our website.

61.    “Pitch” does not include any part of the park except that on which the accommodation in which you are staying stands.

62.    “Services” means the services which we have promised to make available without a separate charge to you, for example the utilities to your pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.

63.    “Site Licence” means the caravan Site Licence applicable to the park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 and other relevant statutes.

64.    “You” and “your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.

65.      References to taxes and laws are references to them as extended, amended or replaced from time to time.